Delivery & returns.

Delivery arrangements

Delivery options and costs are confirmed with you when your order is arranged following an enquiry. Please include your delivery postcode in your enquiry.

Returns and cancellations

If you buy from us at a distance, you have the right to cancel under the Consumer Contracts Regulations within 14 days of receiving your goods, subject to the exceptions in those regulations (for example, sealed goods unsealed after delivery that are unsuitable for return for health protection or hygiene reasons). Contact us to arrange a return.

Faulty or incorrect products

If an item arrives faulty, damaged or incorrect, please contact us as soon as possible. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Customer contact

URELLE NSAH LTD, 34 Wells Walk, Birmingham, West Midlands, B37 5PS. Telephone 07947 387163, or use our enquiry form.